FAQs

APPOINTMENTS

WHAT IS YOUR CANCELLATION POLICY?

If you need to cancel your appointment for any reason, we ask that you provide us with at least a 24 hour notice.

**If you are experiencing any flu-like symptoms, high fever, chills cough, sinus infection, etc. We strongly advise you to cancel or reschedule your appointments.

For all missed appointments or those NOT canceled within the 24 hours, Alexandra Rose reserves the right to charge a "No Show/Cancellation Fee" up to 100% of the service.

Please keep in mind that we are a private skincare studio and your appointment time is specifically reserved only for you. If you arrive with any of the contraindications listed below preventing you from receiving your treatment and without informing us prior to your appointment, we reserve the right to charge your card on file with up to 100% of the service value.

WHAT ARE CONTRAINDICATIONS TO ANY TREATMENTS?

Covid 19. High fever and flu. Open wounds and cold sores/fever blisters. Sunburn. Under the influence of alcohol. Under the influence of drugs. Tooth abscesses. Recent or undiagnosed face or neck injury. Undiagnosed lumps on the area being treated. Rhinoplasty in the last 6 months. Recent jaw or face surgery. Botox/Dysport injectables - in the last 2 weeks. Dermal fillers and Threads - in the last 6 weeks. Any other contagious diseases.

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ORDERS

WHAT IS YOUR RETURN POLICY?

The skincare industry generates a significant amount of waste, and at Wild Rose Skin, we’re committed to a more sustainable approach. Like you, we care about reducing unnecessary waste, which is why we have a simple but necessary policy; we do not accept returns or exchanges within the first 45 days.

This policy isn’t about making things difficult— we understand the finding the right skincare can be a journey, and we want to give your skin the chance to fully experience the benefits of our products. We invite you to join us in this commitment to sustainability, minimizing waste while giving your skincare routine the best opportunity to thrive.

WHAT HAPPENS AFTER 45 DAYS?

After 45 days, if you’ve given our products a fair try and still feel they’re not the right fit, we’re here to listen. We offer a 30-day window where we can chat about your experience and explore potential returns on products that didn’t work for you. To start the conversation, reach out to us at hello@wildroseskin.com and we’ll do our best to make things right—because your trust and satisfaction matters deeply to us!

WHAT ARE YOUR SHIPPING POLICIES?

We aim to get our products into your hands as soon as quickly as possible, but please keep in mind—we’re a VERY small business, and we appreciate your patience!

We take great care individually wrapping all our products to ensure against breakage, and as part of our commitment to Mother Earth, we use only recyclable shipping materials. We even opt for compostable shipping materials when available! Please recycle and reuse our boxes and if you have questions about your order contact us at hello@wildroseskin.com. Here are some more details about our shipping process.

  • Order are typically processed within 3-5 business days.

  • We ship via USPS and UPS, Monday through Friday.

  • In a rush? Sorry, at this time we don’t offer rush orders. Good things take time!

  • Can you redirect my shipment? If you need to redirect once your order has shipped, we will work with you at your cost. Please be aware that we’re unable to replace or refund orders due to incorrect shipping addresses.

  • What if I didn’t get a tracking number? Check your spam 🙂 For some reason our tracking numbers often make their way into spam folders. If you still can’t find it send us an email and we'll be happy to email it to you.

    WHAT ARE YOUR IN STORE PICKUP POLICIES?

    Products ordered online that are scheduled for free local pickup will be ready for pickup within 24-48 hours after order is placed. You will get a notification either via email or text message once your order is ready for pick up. Pick up location will be at Wild Rose Skin Studio.

    613 H St. Suite A Arcata, CA 95521

    WHAT HAPPENS IF I RECEIVE A DAMAGED PRODUCT?

    Here at Wild Rose Skin, we stand firmly behind the quality and integrity of our products. If, by chance, you receive something that isn’t quite right due to damage in transit or a defect, send us an email at hello@wildroseskin.com. We promise to make it right.

    When Things Don’t Go As Planned

    Allergic reactions? They happen, and when they do, we’re here. Not with just a refund or an exchange but with a suite of options to remedy your experience. Alexandra, a licensed and trained esthetician is on standby, ready to dive deep into your skincare needs and tailor a solution that honors your skin’s uniqueness. Together, we’ll explore alternatives that might be the perfect match for you. Please send us a note at hello@wildroseskin.com to get started.

    Still have questions?

    Feel free to contact us at hello@wildroseskin.com and we will get back to you as soon as possible