FAQs

APPOINTMENTS

WHAT IS YOUR CANCELLATION POLICY?

We kindly ask for at least 24 hours’ notice should you need to cancel or reschedule your appointment. This allows us to offer that time to another client.

• Late Cancellations: Appointments canceled with less than 24 hours’ notice will be charged 50% of the service cost.
• No-Shows: Appointments missed without notice will be charged 100% of the service cost.

We are a private skincare studio, and your appointment time is reserved exclusively for you. A valid card on file is required to book and may be charged in accordance with this policy.

If you are experiencing flu-like symptoms, fever, illness, or infection, we strongly ask that you cancel or reschedule your appointment as soon as possible. In these cases, fees may be waived at our discretionIf you need to cancel your appointment for any reason, we ask that you provide us with at least a 24 hour notice.

WHAT ARE CONTRAINDICATIONS TO ANY TREATMENTS?

If you arrive to your appointment with a condition that prevents treatment and have not notified us in advance, we reserve the right to charge up to 100% of the service value.

Contraindications include, but are not limited to:
Covid-19 or contagious illness, fever or flu, open wounds, cold sores or fever blisters, sunburn, intoxication, dental abscess, recent or undiagnosed face or neck injury, undiagnosed lumps in the treatment area, recent facial or jaw surgery, rhinoplasty within the last 6 months, Botox/Dysport within the last 2 weeks, dermal fillers or threads within the last 6 weeks.

If you are unsure whether a condition may affect your treatment, please contact us prior to your appointment.

ORDERS

WHAT IS YOUR RETURN POLICY?

The skincare industry generates a significant amount of waste, and at Wild Rose Skin, we’re committed to a more sustainable approach. Like you, we care about reducing unnecessary waste, which is why we have a simple but necessary policy; we do not accept returns or exchanges within the first 45 days.

This policy isn’t about making things difficult— we understand the finding the right skincare can be a journey, and we want to give your skin the chance to fully experience the benefits of our products. We invite you to join us in this commitment to sustainability, minimizing waste while giving your skincare routine the best opportunity to thrive.

WHAT HAPPENS AFTER 45 DAYS?

After 45 days, if you’ve given our products a fair try and still feel they’re not the right fit, we’re here to listen. We offer a 30-day window where we can chat about your experience and explore potential returns on products that didn’t work for you. To start the conversation, reach out to us at hello@wildroseskin.com and we’ll do our best to make things right—because your trust and satisfaction matters deeply to us!

WHAT ARE YOUR SHIPPING POLICIES?

We aim to get our products into your hands as soon as quickly as possible, but please keep in mind—we’re a VERY small business, and we appreciate your patience!

We take great care individually wrapping all our products to ensure against breakage, and as part of our commitment to Mother Earth, we use only recyclable shipping materials. We even opt for compostable shipping materials when available! Please recycle and reuse our boxes and if you have questions about your order contact us at hello@wildroseskin.com. Here are some more details about our shipping process.

  • Order are typically processed within 3-5 business days.

  • We ship via USPS and UPS, Monday through Friday.

  • In a rush? Sorry, at this time we don’t offer rush orders. Good things take time!

  • Can you redirect my shipment? If you need to redirect once your order has shipped, we will work with you at your cost. Please be aware that we’re unable to replace or refund orders due to incorrect shipping addresses.

  • What if I didn’t get a tracking number? Check your spam 🙂 For some reason our tracking numbers often make their way into spam folders. If you still can’t find it send us an email and we'll be happy to email it to you.

    WHAT ARE YOUR IN STORE PICKUP POLICIES?

    Products ordered online that are scheduled for free local pickup will be ready for pickup within 24-48 hours after order is placed. You will get a notification either via email or text message once your order is ready for pick up. Pick up location will be at Wild Rose Skin Studio.

    613 H St. Suite A Arcata, CA 95521

    WHAT HAPPENS IF I RECEIVE A DAMAGED PRODUCT?

    Here at Wild Rose Skin, we stand firmly behind the quality and integrity of our products. If, by chance, you receive something that isn’t quite right due to damage in transit or a defect, send us an email at hello@wildroseskin.com. We promise to make it right.

    When Things Don’t Go As Planned

    Allergic reactions? They happen, and when they do, we’re here. Not with just a refund or an exchange but with a suite of options to remedy your experience. Alexandra, a licensed and trained esthetician is on standby, ready to dive deep into your skincare needs and tailor a solution that honors your skin’s uniqueness. Together, we’ll explore alternatives that might be the perfect match for you. Please send us a note at hello@wildroseskin.com to get started.

    Still have questions?

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